About me

I am a Quality Assurance Specialist at Ooredoo Myanmar with expertise in UAT testing, issue resolution, and quality control. I lead User Acceptance Testing (UAT), collaborate with cross-functional teams, and track test results using Google Sheets to ensure seamless product performance.

With a strong background in customer experience and network operations, I excel in problem-solving, adaptability, and process improvement. I hold certifications in Agile Project Management and Foundations of Project Management. Passionate about delivering high-quality digital solutions and enhancing user satisfaction.

What i'm doing

  • Tester icon

    Quality Assurance

    As a Quality Assurance Specialist, I ensure the Ooredoo Super App meets high-quality standards through UAT testing and issue resolution. I collaborate with developers to enhance performance and user experience.

  • computer icon

    Project Management

    I support project management by tracking new projects and collaborating with product owners to create UAT test cases, ensuring seamless testing and high-quality product releases.

My skills

  • Quality Assurance & UAT Testing
    90%
  • Issue Resolution & Troubleshooting
    85%
  • Project Management Support
    70%
  • Team Collaboration
    85%
  • Time Management
    80%
Daniel lewis
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Emmanueal Van Hecke

Innovation,Digital Products & Services Senior Manager

Chan is a highly skilled and dedicated Quality Assurance Specialist who consistently goes above and beyond in his role. With a deep commitment to delivering digital products, he ensures that apps, websites, and portals are launched with minimal errors. Always eager to take on new challenges, Chan strong communication skills and ability to manage both internal and external stakeholders make him an invaluable asset to any team.

Resume

Education

  1. University of Meiktila

    2010 — 2012

    Bleacher Of Science Mathematics

Experience

  1. Quality Assurance Specialist

    2024 JUNE — Present

    Lead User Acceptance Testing (UAT) processes and ensure timely issue resolution. Collaborate with cross-functional teams to align on business requirements and testing goals. Track and document test results using Google Sheets, providing clear reports to stakeholders. Identify, prioritize, and follow up on defects to ensure product quality. Propose process improvements based on test analysis and findings. Conduct post-release testing to catch and resolve any issues promptly.

  2. Quality Assurance Executive

    2023 FEB — 2024 JUNE

    Managing issue resolution of Ooredoo Super App Maximize the quality of products and delivering the 100% customer satisfaction. Conducting UAT test of new version releases Design and implement test scenarios Develop the procedures and identify the scenarios for the quality control of products and services Ensure that the delivered product quality and its implemented requirements in order to fulfill the end-user expectations.

  3. Customer Experience Executive

    2022 JUNE — 2023 FEB

    I served as a Customer Champion at the Contact Center, leveraging my extensive experience in customer support services to enhance user satisfaction. My role required multitasking and efficiently resolving customer complaints based on prior expertise. Additionally, I possess strong knowledge of CRM systems, enabling effective customer relationship management. I also conducted customer surveys to gather feedback on Ooredoo products and services, contributing to continuous service improvements.

  4. Sales Executive

    2020 MAR — 2022 JUNE

    I was responsible for setting sales goals and developing strategic sales plans to drive business growth. My role involved handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction. Additionally, I managed daily and monthly sales reports, demonstrating strong analytical and reporting skills. I have in-depth knowledge of the WC System and actively participated in the NGBSS SWAP Project. Furthermore, I oversaw COCO store complaint resolution and effectively managed inventory processes to ensure operational efficiency.

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